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Everyday routine

Informed Delivery becomes part of user’s daily pattern

Like many people, lawyer Asha Smith is always on the go.

When she heard about Informed Delivery, a new feature from USPS that provides eligible residential consumers with a digital preview of their incoming mail, Smith eagerly signed up.

“There’s only 24 hours a day, so I try to make the most of them,” she says in a new video.

Through Informed Delivery — an optional, free feature — users receive images of the outside of their household’s letter-sized mailpieces before they arrive in their physical mailbox. The images are available via email notification or an online dashboard at

“It just makes me feel a little bit more secure to know … what I should see when I open my box,” Smith says.

The feature has become part of her daily routine.

“I check it every day,” she says. “Now it just seems like natural to know what I’m going to get in the mailbox.”

Although Informed Delivery is available only in select ZIP Codes currently, it will expand nationally by late April.

The Informed Delivery sites on Blue and LiteBlue have more information for employees.

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