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Tools of engagement

USPS seeks ideas to improve workplaces

A group of employees at the Greenboro, NC, P&DC.
USPS wants to hear how employees — such as those at the Greensboro, NC, P&DC — would like to strengthen engagement in postal workplaces.

The Postal Service wants to hear your ideas to strengthen employee engagement — and it’s giving you several ways to share your suggestions.

Employee engagement describes employees’ involvement, enthusiasm and positive contributions to the organization.

Beginning Jan. 5, USPS will introduce three channels for employees who want to share recommendations to improve engagement:

• Telephone. Call 844-303-6424 to record a message describing your ideas.

• Email. Send your comments to

• Online suggestion box. Go to LiteBlue to submit your feedback. The box, titled “Employee Engagement suggestion box,” is on the home page in the upper left hand corner.

All feedback will be received by the employee engagement team, which will consider the suggestions and seek ways to enact them when appropriate.

Some feedback may be forwarded to other parts of the organization for an appropriate response. Anonymity will be honored if requested, except when the feedback describes conditions that warrant notifying other authorities.

The new channels stem from suggestions gathered from a wide spectrum of employees.

“Our employees spoke loudly and clearly,” said Chief Human Resources Officer Jeff Williamson. “Our employees told us they wanted a method beyond the Postal Pulse survey to communicate their feedback, and these three channels offer them that opportunity.”

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