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Billions and billions

Customer Connect marks major milestone

A letter carrier delivers packages to a customer.
The Customer Connect program encourages letter carriers to leverage their relationships with business customers.

Customer Connect, a program that encourages USPS employees to submit sales leads, has generated more than $2 billion in annualized revenue.

“This is a huge milestone,” PMG Megan Brennan said. “It takes strong leadership and dedicated employees to reach such a goal, and I want to recognize all the letter carriers and their managers who made it possible.”

Customer Connect, a partnership with the National Association of Letter Carriers (NALC), encourages carriers to leverage their relationships with business customers. Carriers have submitted more than 622,000 leads since the program began in 2003.

“The participation of letter carriers is a first-person endorsement on the doorstep of American businesses. It becomes your stamp of approval for the convenience, value and dependability of the Postal Service,” said Sales VP Cliff Rucker.

USPS facilities will mark Customer Connect Day Nov. 17 with events to thank participating employees. A video message featuring Brennan and NALC President Fred Rolando will be posted later this week.

Employees can submit leads on the Customer Connect site on Blue.

Other programs that encourage employees to help boost USPS revenue — including Business Connect for Postmasters and Submit-A-Lead for other employees — also have performed well, Rucker said.

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