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Box, interrupted

Service lets customers redirect packages, correct errors

Package Intercept allows customers to redirect shipments while they’re still in the mailstream.

Reminder: USPS offers Package Intercept, a service that allows customers to redirect a package before it reaches the destination the sender initially intended.

Individual customers with accounts and commercial customers with accounts through the online Business Customer Gateway can request that their shipments be returned to sender, redirected to a new domestic address, or held for pickup at a Post Office.

This service also lets customers correct mailing errors without anyone on the receiving end ever seeing the mistake.

“Package Intercept is a big boon for customers,” said New Products and Innovation VP Gary Reblin. “The ability to intercept a package and redirect it while it’s still in the mailstream can do a lot to avoid a potentially embarrassing situation.”

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