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Self-service success

USPS kiosks hit revenue milestone

Kiosk revenue
Kiosks are part of a broader effort to make USPS retail services more accessible.

USPS self-service kiosks have generated more than $5 billion in revenue as customers increasingly use the automated machines for retail transactions.

Approximately 2,500 kiosks are available in Post Office lobbies across the nation. The kiosks allow customers to purchase print-on-demand stamps, ship packages, look up ZIP Codes and renew Post Offices boxes.

“They provide customers with a convenient, self-service access to our products and services,” said Retail and Customer Service Operations VP Kelly Sigmon. “Most are available 24 hours, which allows our customers to visit Post Offices at times convenient to them.”

The kiosks, which account for 10 percent of retail revenue, are part of a broader effort to make retail services more accessible.

During business hours, retail associates and lobby assistants often help customers use the kiosks. Customers also receive assistance preparing for their transaction before visiting a retail window.

The Postal Service was already selling stamps from vending machines when it began deploying kiosks in 1999. Previously, it was impossible to complete self-service mailings from a single machine.

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